Printer Stopped Working

If a printer has stopped working, here are a few ways to diagnose the problem.

  1. Inspect the printer. Verify the paper is loaded, the cover is closed, the ethernet cord is connected, and the power cord is plugged in.
  2. From your Account Dropdown in the Action Bar, tap Settings then select Printers.
  3. Tap Look For Printers.
  4. Tap the name of the printer that isn't working to view its status.
  5. Tap Test Printer button to print a test receipt.
Printer Status Screen

Printer Status

Any printer detected on your network will appear in your printer list and be assigned a status. 

  • Active - This printer is active and available for use.
  • Searching - Change is currently looking for this printer.
  • Connecting - Visible on the network and attempting to connect to this printer.
  • Disabled - This printer has been disabled for use.
  • Warning - No paper or roll paper near end.
  • Error - Something is wrong with the printer.

Printer Errors

If a printer is experiencing an error, tap that printer in your printer list to view its status. Here is a list of potential errors and what they mean:

Network Status:

  • Visible - Printer is visible on the network.
  • Not Found - Printer is not found on the network.
  • No Wi-Fi - Unable to find a network connection.

Connection Status:

  • Attempting - Attempting to connect to this printer.
  • Connected - Connected and working.
  • Paused - Printer is on and connected but unavailable.
  • Offline - Printer is not connected.

Unable To Find a Printer

If a printer does not appear in the printer list at all, try the following:

  1. Make sure your printer has been set up correctly. 
  2. Verify your iPad and printer are connected to the same network. Otherwise, Change won't be able to detect the printer.
  3. Restart your Wi-Fi router.
  4. Return to Settings, select Printers then tap Look For Printers again.
  5. If the printer still doesn't appear in the list, turn the printer OFF and then back ON again.
  6. Return to Settings, select Printers then tap Look For Printers again.

If your printer is still not working, please call Change Support at 515-661-5561 and we can often diagnose the problem remotely.